16 March 2019
Buckingham Legal Associates was established in March 2013. I have to say that since that time we have come quite far. I realised that we had made an impact when a new client telephoned my team and told them that they had heard about us by overhearing a conversation someone was having about our great service in a cafe in Blackburn. Given that I have not been to Blackburn and it is one of the few places where I do not have clients — this made me wonder who would know us there.
However, it was more astonishing to find out eventually that the person who spoke so kindly about us was not someone who had been successful in their immigration matter with our help. It was a client who, instead, we were unable to help to resolve their problem. This is a problem that all immigration lawyers have at some point as we can not always help everyone.
What I had not realised, however, was that a client would refer another person to us regardless of the fact that I was unable to help him. It made me realise how grateful I am to my clients.
I am grateful to you. In the last six years, our team, experience and expertise has grown greatly. We have helped hundreds of clients in difficult situations not only competently but also with kindness in our approach. However, there have been many times where it was our clients who helped us to work harder and solve situations which I do not think we could have. I sometimes forget that we are dealing with very resilient individuals who have worked very hard to make it this far. Moving to another country where you have to struggle to do even the basic of tasks is inspiring. Our clients came to a new place, learn to speak a new language and survive alone. In our years that we have been providing our services we believe it is our clients who deserve the respect and credit for working hard to build a life and future in the United Kingdom.
It is also fair to say that we are not your “local” immigration law firm. Statistically, most of our clients travel at least an hour to reach us. When they arrive, they sometimes wait for their advisor patiently. As our clients predominantly find us through word of mouth, often tell me by the time they arrive that “we are just too far” but they came because they know we are honest and competent. I am grateful to all the clients who set out to on their journeys during the course of the last six years to come and see us. Furthermore, to trust us with their matter. For this, I can not be grateful enough.
Buckingham Legal Associates has a long way to go before we can consider ourselves complete. We hope that in the coming years our clients and readers will help us to provide a better service and remind us what we can do better. I promise to listen to our clients when they speak to us. To apologise when we can not and have not. I promise we will look after those who find us and trust us with their immigration matter
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Naila Khan is an experienced Senior Immigration Advocate.
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